Protection1
Full Service from a Single Source
The total cost of ownership (TCO) for surgical equipment and endoscopes includes a critical service component. To reduce TCO, KARL STORZ offers PROTECTION1® service contracts and programs - data-driven solutions that are tailored for each healthcare provider to deliver cost savings and performance enhancements, allowing the focus to remain on patient care and outcomes. KARL STORZ also offers a full portfolio of Cleaning & Reprocessing products that protect your equipment from damage, ensure compliance with product IFUs, and provide you with convenience and cost-savings. Explore our various offerings below!
KARL STORZ E-Class® Exchange Program, Elevating the Standard Repair Process
You and your patients deserve endoscopes that meet the same high-quality standards and perform as reliably as brand new endoscopes after every service. KARL STORZ E-Class® exchange program was built on that philosophy. Our E-Class® exchange endoscopes are built to brand new endoscope quality standards, so you receive best-in-class optics, illumination and deflection every time with KARL STORZ service. Unlike traditional repair programs, our E-Class® exchange program maximizes efficiencies with hassle-free process and no loaners needed, provides little to no downtime with quick turnaround on exchanges, and lowers long-term costs and total cost of ownership by eliminating the need to repurchase capital equipment.
E-CLASS EXCHANGE PROGRAM
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Endoscopic & Instrument Exchange Service Program
Watch how the E-Class® exchange program elevates the standard repair process. This video shows the precision and craftsmanship that goes into E-Class® endoscopes and the quick delivery of replacements with personalized service.
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Our E-Class® Exchange flexible endoscopes are built to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs.
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We construct our E-Class® Exchange rigid endoscopes to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs
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Fast, Efficient Endoscope Exchange Service
E-Class® exchange makes servicing your endoscopes easier. With fewer steps, faster turnaround, and no loaners needed, you can use your time for what truly matters. Most exchanges are delivered within a day of request.
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Case Study: OEM vs. ISO Endoscope Repair
Flexible Ureteroscope Repairs Using Original Manufacturer Versus Third Party Company. Independent Service Organization repairs resulted in 3 times as many monthly repairs and a 50% increase in cost per procedure.
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Independent Servicing and Quality Effects
Leading Hospital Discovers How Cost Cutting Measures Can Take a Cut Out of Quality. Independent servicing led to more frequent repairs, slower turnaround time, inconsistent results, reduced image quality, and OR delays.
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Comparison of OEM and ISO Servicing Costs
Contract Costs Associated with Maintaining Flexible Ureteroscopes: A Single Center Experience. Ureteroscopes repaired by ISOs were more prone to breakage, resulting in higher costs and fewer procedures per scope.
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Endoscope Servicing Financial Validation
KARL STORZ Endoscopic Service and Repair Makes Financial Sense. Apparent savings from a third-party servicer are negated by poor product performance, reduced surgeon satisfaction, and higher risk to patient safety.
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Endoscope Exchange Versus Repair: An Objective and Fact Based Assessment. A repair model can save costs in the short term; however when looking at Total Cost of Ownership and potential risk, these savings are negated.
Preventive Maintenance Evaluations & Service Support
KARL STORZ understands that operationally-ready equipment is important to you and your practice. The stayREADY program provides preventive maintenance evaluations of KARL STORZ endoscopic equipment to maintain optimal performance, providing you peace of mind. Our Field Service Specialists provide stayREADY evaluations, facilitate service transactions, and provide educational support. Contact your KARL STORZ representative to request a stayREADY evaluation, or emailstayready@karlstorz.com.
FIELD SERVICE PROGRAMS
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FSS (Field Service Specialists)
Our Field Service Specialists offer solutions for on-site support, equipment maintenance and long-term asset management.
Daily Equipment Maintenance & Management
An On-site Endoscopic Specialist (OES) is a certified, dedicated KARL STORZ representative located in your facility full-time, providing immediate support in the OR and SPD. The OES protects your equipment by providing daily equipment maintenance, expert troubleshooting, and problem prevention.
ON-SITE ENDOSCOPIC SPECIALISTS
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On-Site Endoscopic Specialist (OES)
Dedicated KARL STORZ resource located at your facility full time, providing daily OR and SPD support.
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Onsite Endoscopic Specialist (OES)
Ensure patient safety and compliance with the support of full-time subject matter experts. The OES provides immediate KARL STORZ support with daily equipment management – leverage our team to lift yours
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Partnership Enables Award Winning Hospital
Case study regarding a facility that went from a third party repair company to KARL STORZ, including adding an OES. The facility saw an increase in quality control for all endoscopic equipment, lowered repair and maintenance cost...
Plan Service Budget Ahead of Time and Avoid Unexpected Expenses
KARL STORZ service agreements are designed to provide full-service coverage and support for the length of the contract term. They provide certainty and predictability, allowing the focus to remain on patient care and outcomes. KARL STORZ can develop a customized plan that is tailored to protect your equipment investment and address your specific needs.
SERVICE AGREEMENTS
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Comprehensive Service Agreement (CSA)
CSAs provide service on any damage of the covered equipment during the term of the contract; the products and facilities covered are customizable.
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Service Options for ENT Flexible Endoscopes
Lower your fl exible endoscope total cost of ownership by controlling service costs, retaining equipment quality, and reducing downtime with a KARL STORZservice agreement. Protect the superior visualization and precision of your fl exible video rhino-lary
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Rigid Scope Partnership Program (RSPP)
Trade-in any rigid scope (including non-KARL STORZ scopes) for upfront replacement plus get 3-years of service coverage; allows for the ability to right-size inventory.
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FLEXPack for FLEX-XC Flexible Video Ureteroscopes
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 5-year term.
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FLEXPack for Reusable Flexible Intubation Video Endoscopes
It’s hard to imagine airway management without the FIVE series reusable videoendoscopes—and with a FLEXPack service contract, you can replace damaged scopes at a significant discount.
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FLEXPack for C-MAC Video Laryngoscope Blades
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 5-year term.
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Finance new KARL STORZ flexible video endoscopes and experience the cost-savings of our FLEXPack service coverage over a 3- to 5- year term.
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You gain KARL STORZ as a partner in reducing repairs - we will cover up to 120% of an annual agreed upon repair spend. If this spend is not met, you will be credited 80% of the difference between the contracted spend and actual spend.
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FLEXPack Service for FIVE Endoscopes
Get the best of both worlds: FIVE S single-use scopes for routine cases, and FIVE reusable scopes for complicated cases—covered by a FLEXPack service contract to mitigate the risk of damage.
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Availability, Reliability, and Efficiency
ProMISe1 is an all-in-one solution where we partner with you to provide comprehensive insights and reliable support for any MIS procedure and all MIS equipment, including non-KARL STORZ equipment.
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Watch how the ProMISe1 program can provide you with expert service and meaningful data to help streamline operations, lower repair frequency, and increase overall satisfaction.
Accredited Clinical Education for Professionals
Through the PROTECTION1® Academy of Clinical Education (ACE) program, hospital staff can receive education on critical topics and earn accredited continuing education units (CEU). Adequate and ongoing training of staff through the program can influence the key aspects of controlling and lowering the total cost of ownership of reusable surgical technology, such as reduction of downtime, retention of initial equipment quality, and the containment of repair costs.
ACCREDITED EDUCATION
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ACE (Academy of Clinical Education)
Accredited education provided by KARL STORZ employees on topics such as device care and handling, reprocessing, emerging technologies and service solutions.
Optimal Efficiency for Your Cleaning & Reprocessing Needs
KARL STORZ offers a full portfolio of Cleaning & Reprocessing products that protect your equipment from damage, ensure compliance with product IFUs, and provide you with convenience and cost-savings.
To view all KARL STORZ Cleaning & Reprocessing products with full details, click HERE for our product catalog.
CLEANING & REPROCESSING DOCUMENTS
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Adult Rigid Bronchoscopy Container System
The KSZ-27717D Container System is specially designed to protect your Adult Rigid Bronchoscopy Instrument Sets during transport, reprocessing, and storage.
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The KSZ-39301HCTS Sterilization Container System is designed to house your KARL STORZ camera heads through transport, sterilization, and storage.
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Our KSZ-39301CMAC Container System is specially designed to protect two C-MAC® blades during transport, reprocessing and storage.
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EM Navigation Instrument Set Container System
Our KSZ-27717DS Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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Extra Large Laparoscopic Container System
Our KSZ-27717D Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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FESS Instrument Set Container System
Our KSZ-39312FESS Container System is specially designed to protect your FESS instruments during transport, reprocessing and storage.
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Flexible Scope Container Systems
Our Flexible Scope Container Systems are specially designed to protect your flexible scopes during transport, reprocessing and storage.
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The KARL STORZ KSZ-39312C container is now approved to house hysteroscopic instruments and rigid telescopes.
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Our KSZ-39312M Container System is specially designed to protect your Minimally Invasive PCNL (MIP) equipment system during transport, reprocessing and storage.
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Ortho SilCut® & SilGrasp® Container
Our KSZ-39312FESS container is now approved to protect Ortho SilCut®/SilGrasp® instruments.
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Our KSZ-39312J Container System is specially designed to protect your Percutaneous Nephrolithotomy (PCNL) system during transport, reprocessing and storage.
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Resection Set Container System
Our KSZ-39312D Container System is specially designed to protect both urology and gynecology resection instrument sets during transport, reprocessing, and storage.
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Rigid Telescope Container Systems
Our Rigid Telescope Container Systems are specially designed to protect your rigid scope inventory during transport, reprocessing, and storage.
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Semi-Rigid Ureteroscope Container Systems
Our KSZ-39301SR and KSZ-39301SP Container Systems are specially designed to protect your semi-rigid ureteroscopes during transport, reprocessing, and storage.
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Standard Size Laparoscopic Container System
Our KSZ-27717DS Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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The KSZ-39301TS Video Endoscope Sterilization Container System is specially designed to protect your TIPCAM® 3D heads during transport, reprocessing, and storage.
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Video Mediastinoscopy Set Container System
Our KSZ-39312VMS Container System is specially designed to protect your video mediastinoscopy instrument sets during transport, sterilization, and storage.
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Cleaning Brushes For Flexible Endoscopes
Designed for effective and efficient cleaning, our single-use brushes ensure compliance with product IFUs and help maintain the integrity and precision of our flexible endoscopes.
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Cleaning Brushes for Sialendoscopes
Don’t Trust Your Sialendoscopes with Anything Less Designed for effective and efficient cleaning, our single-use brushes ensure compliance with product IFUs and help maintain the integrity and precision of our endoscopes.
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Containing The Costs And Waste Associated With Camera Head Sterilization
To demonstrate the cost avoidance across multiple cost areas at NorthShore University HealthSystem after converting to the KARL STORZ sterilization container system.
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The Case for Closed Containers Over Blue Wrap
See how this medical center went green, improved efficiencies and saved thousands of dollars.
CLEANING & REPROCESSING VIDEOS
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No-Wrap Sterilization Container
KARL STORZ no-wrap sterilization containers provide significant cost-savings, enhanced productivity, and waste reduction as compared with blue-wrap sterilization trays. Protect the environment, and cut costs, too!
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Assembly Guide - Adult Bronchoscopy Instrument Set
Learn how KARL STORZ Adult Bronchoscopy instrumentation is assembled in our KSZ-27717D Sterilization Container
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Assembly Guide - Extended Length Laparoscopic Instrument Set
Learn how KARL STORZ Laparoscopic instrumentation is assembled in our KSZ-27717D Sterilization Container
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Assembly Guide - FESS Instrument Set
Learn how KARL STORZ FESS Sinus instrumentation is assembled in our KSZ-39312FESS Sterilization Container
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Assembly Guide - PCNL Scope and Instrument Set
Learn how KARL STORZ PCNL instrumentation is assembled in our KSZ-39312J Sterilization Container
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Assembly Guide - Pediatric Bronchoscopy Instrument Set
Learn how KARL STORZ Pediatric Bronchoscopy instrumentation is assembled in our KSZ-39316F Sterilization Container
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Assembly Guide - Standard Length Laparoscopic Instrument Set
Learn how KARL STORZ Laparoscopic instrumentation is assembled in our KSZ-27717DS Sterilization Container
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Assembly Guide - Urology Resection Instrument Set
Learn how KARL STORZ Urology Resection instrumentation is assembled in our KSZ-39312D Sterilization Container
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Assembly Guide - Video Mediastinoscopy Instrument Set
Learn how KARL STORZ Mediastinoscopy instrumentation is assembled in our KSZ-39312VMS Sterilization Container